Your customers are the focus of your business, and each is different. How well do you understand all aspects of your customer? Which factors affect how they interact with you?
Our solution brings you closer to your customers, delighting them with targeted solutions. Helping you understand your customers’ behaviours, and interactions with your organisation.
Create a centralised view of your customer, by using data from across all the silos across your organisation. Give your teams data driven insights that help determine how you interact with each customer.
Organisations that mature their customer analytics capabilities across technology, analytics and execution, have proven to financially outperform other organisations*
Today, your organisation needs to delight customers with exceptional experience. Our solution helps you serve and support customers better, by connecting multiple data sources.
Use customer data to identify opportunities to promote additional products and services. You can understand customer intent and deliver added value to your customers at each touchpoint.
Don’t bombard your customers with irrelevant marketing content. Provide targeted and appropriate content based on their intent score – improving your perception as a helpful brand.
In 2020, more than 40% of all data and analytics projects will relate to an aspect of customer experience*
See how quick and easy it is to create your cloud data warehouse for analytics on our platform – with a free guided demo.
With better customer insights, you can improve your products and services. and identify customer pain points to prioritise your remedial activities.
Understand what your revenue profile looks like today, forecast future revenue, and identify ways to increase it – such as by improving customer retention.
Use your data to explore factors that may impact customers renewing – and fix these before it’s too late. Provide targeted renewal opportunities, ensuring customers renew and remain active.
69% of companies with senior management involvement in customer analytics that say that customer analytics drives value*
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*Use Gartner’s Customer Analytics Maturity Model toCreate Better Customer Experiences. Gartner, 2018
*Use Gartner’s Customer Analytics Maturity Model toCreate Better Customer Experiences. Gartner, 2018
*Why customer analytics matter. McKinsey, 2016.
Learn about how we’re helping the largest Sustainability and Transformation Partnership in the NHS, to use data analytics to improve their response to COVID-19 and save lives.
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