Integrated care for the largest NHS Service Transformation Partnership

TrueCue enabled NHS North West London, the largest Service Transformation Partnership in the UK, to rapidly implement a complete Business Intelligence suite to support their integrated care agenda.

Business challenge:

Integrated care pathway

Tableau

Industry:

Healthcare

In 2013, NHS North West London, the largest Service Transformation Partnership (STP) in the UK, engaged TrueCue to help them achieve their vision to improve the engagement with their partners across the range of care settings.

With over 400 GP practices, 10 hospitals and 4 mental health and community health trusts, one critical organisational challenge in achieving this, was that these partners all operated their own transactional systems collecting data in silos.

There was a collective desire to consolidate the data across the different partners to enable a single patient view, informing multiple stakeholders of the complete patient pathway, to better understand the needs of the patient and, ultimately, improve the integrated care for that patient.

million patients with healthcare data records in catchment: 2.5
hospitals across 8 boroughs with data to collate: 10
GP practices enabled with analytics dashboards: 400

A smart data solution for integrated healthcare

We helped this major healthcare provider gain data clarity, with a suite of disease-specific dashboards for everyday use by GPs, care commissioners and researchers.

Coordinating healthcare on a grand scale

NHS North West London STP (“NWL”) comprises a collaboration of 8 Clinical Commissioning Groups (CCGs). NWL serves over 2 million patients, covering 8 Local Authorities, over 400 GP practices, 10 Acute and Specialist Hospitals, 2 Mental Health Trusts and 2 Community Health Trusts.

Enabling a single patient view

NWL wanted to consolidate siloed data across its different care settings and partners to enable a single patient view. They also wanted to provide tools for front-line care providers – to put the right information at their fingertips and improve patient care.

Seeing the whole picture of care

TrueCue worked closely with NWL, using our strong heritage in healthcare and technical expertise in integrating datasets, to create a new data system for Whole Systems Integrated Care (WSIC).

Forming a partnership for healthy insight

We also became the ongoing analytics partner for NWL, supporting them in all areas from data integration and data management, to consulting with GPs to understand their needs, and building out analytical dashboards to support their decision-making.

Bringing new clarity to healthcare data

Understanding the challenge

Our initial engagement with NWL was to conduct workshops and focus groups with front-line staff, to identify business problems to be solved in order to build out business and technical requirements.

Bringing data together in focus

The solution required data from multiple existing systems to be migrated and stored in a centralised data warehouse – and visualised with interactive dashboards.

Rapid application and benefits

Our first implementation stage focused on diabetes prevention, giving care commissioners a population health overview of their area, allowing them to distribute resources accordingly. GPs and multidisciplinary teams are enabled to focus on those patients most in need.

TrueCue enabled us to rapidly implement a full Business Intelligence suite to support our integrated care agenda for our network of over 400 GP practices, ten hospitals and four mental health and community health trusts. From the design of our Data Warehouse and Cubes through to the deployment of reports and tableau dashboards into our tableau server, TrueCue remained professional and flexible throughout, understanding our requirements very quickly and surpassing all expectations.

Kavitha Saravanakumar / Deputy Director of Business Intelligence and Data Management

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£150k+ saving over traditional data warehouse approach

TrueCue have helped us to rapidly deliver our new cloud data warehouse platform, with minimal cost and maximum value. Our CEO can now answer the most challenging business questions, with certainty and confidence, without the need of an analyst to help her — and what makes it all the more valuable, is the right data is always available as and when she needs those questions answered.

Jason Coleman

Head of Technology Digital

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